We have a Return & Refund policy to help you enjoy shopping at Macarooon Official Webstore. This Return & Refund policy is only applicable to Macarooon Official Webstore and not for purchases at any other online or physical platform.
We have a 14-day return & refund policy, which means you have 14 days after receiving your item to request a return.
We will not accept returns of the following reasons:
- Product has been used
- Product has been in contact with any liquid
- Products has been damaged, stained or is incomplete due to human factor
- Color variation between photos and products
- Free gifts
- Change of mind
- Items that are not purchased on Macarooon.com
- All embossed or Made-to-Order products cannot be returned or refunded.
- Items purchased with any discount.
The below reasons are treated as normal conditions but not a quality issue, and thus unable be returned:
- Any minor color difference varies from the product photos may be due to the lighting for photo shooting, the resolution of display monitor or personal perception.
- Sizes and measurements shown on our web site is a general information. Any minor size difference varies from the product specification that may be caused by different measuring methods.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All unapproved/ineligible exchange will not be served, and will be returned to customers without any acknowledgement. Any related costs and risks are borne by the customers.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.